Getting no response from billing@huggingface.co on email. My billing account is constantly showing active GPU usage even though the space (tttarun/fine_tune_whisper) is paused. It has been about 2 days since this is happening and the billing continues. I tried changing to free CPU hardware and also tried pausing the space. I have deleted the space now but the billing is still active. Waiting for a response from the team. team@huggingface.co
Got a reply to the email. Confirming the resolution shortly. Thanks.
Hi @tttarun, The billing issue has been resolved - we’re sorry for the scare! Please let @sbrandeis or I know if there are any questions. You can check your usage at Hugging Face – The AI community building the future. anytime. Thanks again, and for bearing with us 
same problem: Space not active but billing continues; billing over price on 23 august sir.please check for me
username: chotiwat777@gmail.com (PRO user)
Wow! Someone from Huggingface staff? You are in deep silence about the ZeroGPU failure! Used 10+ minutes despite my orders were thrown back… And I’m not the only one!
Having the same issue. My ZeroGPU usage is in over usage at 3305mins/40mins. Hit my limit at 4am EST despite not actively using any spaces or even on the site at all.
Emailed billing, no response yet.
Hi @aunnie @NikRom826 @Xddere , Thanks for reporting. There had been a temporary ZeroGPU outage this weekend that has since been resolved - we’re really sorry for the scare and experience. Excess billing should have been resolved but if you continue to see an issue please reach out to billing@huggingface.co and we’ll be sure to take another look.