Daily Papers

Existing agent benchmarks typically evaluate agents on well-specified tasks defined by issue reports, specifications, or task tickets. Real-world customer delivery is different: forward-deployed engineers (FDEs) must clarify ambiguous requirements, work in live systems, and uncover unstated constraints. We introduce FDE-Gym, a benchmark of 95 end-to-end delivery tasks from 20 customer scenarios across 18 sectors, each adapted by industry experts from real-world delivery projects. In simulated customer environments with scripted stakeholders and modifiable customer systems, agents interact with stakeholders and operate on production-like systems to deliver working solutions. FDE-Gym scores a delivery by how much it improves the customer's own success metric, normalized between 0 (unchanged system) and 1 (reference solution), with penalties for stakeholder interactions (messages, trial runs, and waiting time). An online platform lets humans practice FDE skills under the same grading criteria. We evaluate 13 model configurations from seven providers. In the realistic setting, where unstated constraints must be discovered, the best configuration achieves a mean FDE-Gym score of 0.56 and resolves only 14 of the 95 tasks (a score of at least 0.8 with no incident). Discovering unstated constraints is the primary bottleneck: performance drops sharply when models must uncover them without explicit guidance. Yet information discovery alone does not account for the gap: even on the 23 tasks where the best configuration obtains every key fact from stakeholders, it reaches a normalized business uplift of 0.8 or above on only 10. These results reveal a substantial gap between solving well-specified tasks and delivering effective AI systems for real customers.

Real-world business requests often leave key requirements unstated because frontline practitioners struggle to articulate rules they know from experience. Forward-deployed engineers (FDEs) must elicit these requirements through dialogue and iteratively optimize solutions until they meet customer acceptance criteria. Existing optimization benchmarks typically start from explicit objectives, while clarification benchmarks often introduce information gaps into existing tasks. We introduce FDE-Bench, the first benchmark built from real customer projects to evaluate agents on end-to-end delivery tasks that require interactive requirement clarification and iterative optimization. Its 49 cases span combinatorial optimization and machine learning. Clarification targets are distilled from discussions between frontline practitioners and FDEs. Agents elicit missing requirements from a simulated customer, and case-specific evaluators assess final artifacts against acceptance criteria using customer-accepted FDE solutions as quality references. Across 18 agent configurations, the highest mean delivery score is only 0.5510, compared with an FDE reference of 1.0. The highest delivery success rate (DSR), defined as the fraction of planned runs reaching this reference, is only 6.12%. These results show that reliable FDE-level end-to-end delivery remains out of reach for the evaluated agents on underspecified real-world business tasks. The benchmark project page is available at https://baidubce.github.io/FM-Agent/FDE-Bench/.